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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
399 ratings and 208 comments received in the last 90 days.
04 June 2025
Richard was an incredible salesman. He always made sure I felt comfortable, went into detail to ensure I understood everything clearly. I weren't too sure on buying a new car due to nerves but working with Richard made it easy.
02 June 2025
as previous answer
29 May 2025
Andre listened to us all through the purchase process. Good communication about delivery timeline.
17 May 2025
The whole process was simple and straightforward.
15 May 2025
From the moment I walked into the showroom until the time I picked up the car, the service and communication that I received from Mark French and Jason Bell was excellent.
13 May 2025
Wollaston are by far the best dealership I have dealt with. I have purchased many BMW's over the years and this was a way better experience than I have had in the past.
05 May 2025
Anthony was great and sales rep who handled the handover was polite and easy to get along with. All questions answered, Anthony has always been very pleasant which made communication easy
05 May 2025
Attention to customer satisfaction
03 May 2025
Good
02 May 2025
Wouldn't go anywhere else because of the salesman I deal with.
02 May 2025
The sales consultant offered friendly genuine assistance in making the right choice of vehicle and spec
01 May 2025
Great service
30 April 2025
Easy process, great service and great deal
25 April 2025
The whole experience made you feel part of a family, so welcoming and thorough throughout, the car looked amazing on collection.
25 April 2025
Richard Rhodes was an exceptional customer assistant, and kept me informed every step of the way
19 April 2025
Great staff and service
19 April 2025
Kept up to date re delivery by Richard Rhodes our salesman with whom we have developed a relationship over many years of purchasing BMW vehicles for both myself and my husband. He checked and rechecked we had everything we needed on the car.
03 April 2025
All went smoothly
03 April 2025
Great people, service, communication and drive to make sure I had what I was looking for.
02 April 2025
Jason and Debbie were a great help, thank you
02 April 2025
I was offered a deal that suited me very well. Jason, Anthony and other staff were extremely helpful, friendly and I was looked after very well. I love my new BMW ??
02 April 2025
Knowledgable representatives who were able to answer all the questions that i had before, during and after the handover.
30 March 2025
Very happy with my new car!
25 March 2025
The process went very smoothly
16 June 2025
Good customer service and professional mechanic
15 June 2025
Fixed all faults on my vehicle and was an easy experience.
15 June 2025
Great feedback on what was essential for the car and proactive with my requirements
15 June 2025
Whilst I am satisfied with the work done to my vehicle, it would have been appreciated if my car was washed and hoovered inside. This would have been a very easy and good gesture, to enhance the customer experience.
13 June 2025
Service good but couple of details not good
10 June 2025
Good service
10 June 2025
As above.
09 June 2025
Hassle free
09 June 2025
So far l have always had good service. This time your Advisor Olivia was very helpful. I have always found all the Advisors helpful. I am devastated that Dan Curtis is no longer with your company, he is an exceptional Salesman.
09 June 2025
Excellent customer service
08 June 2025
Keeley was fantastic as always, always keeping me informed.
08 June 2025
Can't fault service - especially since operating in temporary premises
07 June 2025
I felt the team were good from a customer service aspect. Pleasant but quite clearly everything is designed to squeeze every penny from your customers
07 June 2025
Prices we high
06 June 2025
Couldn't fault the site! Amazing customer service and were on the ball with any questions I had. Would've been ideal to have a curtesy car as I was without a car for so long but a miner thing compared to the whole experience.
05 June 2025
As above.
03 June 2025
Chris who dealt with my recall and curiosity car was fantastic, so friendly and explained in detail all details I needed to know
03 June 2025
Very satisfied, I was kept informed by them during my car's service from start to finish.
02 June 2025
Had the microfilter changed as part of the service. The car has ivory white seats. Picked car up and there were dirty marks on the passenger seat. Let the service adviser know and told the technicians always wear gloves.
02 June 2025
As per the answer to the previous question. Customer service was very good throughout.
01 June 2025
Good service as allways
30 May 2025
Best experience I've ever had at Wollaston Keely Jowers was exceptional did everything she could to assist. Please pass on appreciation.
30 May 2025
As per above and the cost was very reasonable.
29 May 2025
Work was booked in fast, had the same speed of service when dropping my car off when the job was completed.
28 May 2025
Friendly staff, warm welcoming
28 May 2025
Always receive a great service from Wollaston.
28 May 2025
Tayla has been great with timely communication and assistance
27 May 2025
Great customer service
26 May 2025
As above
26 May 2025
On the basis of this visit and this visit alone I'm completely satisfied. It's all down to Nickola and Sam.
26 May 2025
Please see above response
25 May 2025
Very quick turn around on tyre replacement
24 May 2025
Wollaston service team have been exceptional for a few years now and I hope this continues. And being able to do all this from a temporary location! I see no room for improvement.
24 May 2025
I've always had very good service from Wollaston.
24 May 2025
As above
23 May 2025
As above, and no car cleaning (I know you are in temporary accommodation)
23 May 2025
Excellent service
22 May 2025
Great
22 May 2025
Very good and helpful team
22 May 2025
good service
22 May 2025
My simple mot visit was easy enough bug dair bit longer than an independent garage
19 May 2025
Cost much more than I could have paid locally.00
19 May 2025
Service fine but tyre replacement disappointing.
19 May 2025
Service completed to schedule
19 May 2025
See above
18 May 2025
Very friendly people assisting me with my visit. The work done was excellent.
18 May 2025
Terrible would not be coming back I have already
16 May 2025
The video condition report seemed rushed, rendering the comments of the technician virtually indecipherable. Otherwise perfectly satisfied with the service received.
16 May 2025
After service MOT and a new tyre I would expect the tyre pressure to match and new tyre had a lot lower pressure than the others
16 May 2025
All the work was carried out in a timely manner and my new grille looks good!
15 May 2025
Staff are very friendly.
14 May 2025
Hassle free & worked proactively to get things booked in preparation for the actual service day! While I waited........everything just happened without me noticing until it was all ready and I was handed my keys!!!
12 May 2025
The service was quick and the comments on the video were amusing.
12 May 2025
No complications after
12 May 2025
Always a pleasure dealing with the team at Wollaston. Have been going there for nearly 15 years now
12 May 2025
I wouldn't have continued to use you for 17 years if i was unsatisfied
12 May 2025
It was ok could have been better, the email received clearly showed I had requested the brake replacement but I was still asked about it wasting everyone's time and money. And having customers hanging around not good.
11 May 2025
Good service and nice staff
10 May 2025
Friendly and accommodating
08 May 2025
Very satisfied
08 May 2025
Good experience despite a very busy and noisy temporary waiting area
08 May 2025
Excellent service
07 May 2025
Excellent experience could not have been better, thanks to the team
07 May 2025
See above
07 May 2025
Mostly good - car arrived later than promised due to a headlight issue
06 May 2025
Dropped a star due to no valeting, which i understand as you are in temporary building. I have put a reason for 4 stars so not appreciating the pressure to up score.. that won't give you a true reflection as people will just tick 5 to get it gone...
06 May 2025
Keeley was great
06 May 2025
Poor communication. It took several calls and left messages to Wollaston and a call to BMW UK to get call back from Wollaston.
06 May 2025
Service, as always was polite and courteous but it shouldn't take two phone calls, one left message and an email to get a response from the service department!
06 May 2025
Treated with respect and updated
05 May 2025
Great customer service
04 May 2025
Car recall was fixed in just over an hour whilst i waited.
04 May 2025
Sales man was very professional - made the purchase of my new vehicle very easy.
03 May 2025
Very satisfied with the experience at Wollaston. I travel from Bedford and they are usually able to book me into a waiting appointment.
02 May 2025
I was kept updated and informed throughout the process and involved in in all discussions about the needs of the vehicle.
02 May 2025
The service took all day and I was sitting in the park all day. I asked how long it would take and if I could go home. And was told we will try to finish it as soon as possible.
02 May 2025
It was not a service but a recall which turned out not to need. A right mess and waste of time
02 May 2025
Friendly and efficient service from the Customer service team
01 May 2025
Great service and pleasant and polite customer facing staff
30 April 2025
Overall great experience, very helpful, great communications and approach. The only slight negative was that the vehicle could have been cleaned in the 2 weeks the car was with Wollaston. It had thick layer of dust and inside was not cleaned too.
29 April 2025
Fantastic staff
29 April 2025
A big thankyou to Sean bates and Matt finnigan for the great customer service both were happy to help and explain in detail hats off to both
29 April 2025
Also helped me out.
29 April 2025
Just the exorbitant price puts me off from having my service done by BMW
29 April 2025
Keeley was first class, many thanks.
29 April 2025
As above
28 April 2025
Very good
28 April 2025
Quick turn around time
28 April 2025
Kept updated with progress and any questions answered clearly. On collection I had a couple of tech questions so a technician came to my car to help with those.
28 April 2025
Polite and informative
28 April 2025
All together a very satisfactory experience
27 April 2025
Very professional and prompt courteous service from your team,
26 April 2025
The experience was good but I have instructed my local garage to replace my disks and brake pads as he charges half the price I was quoted.
25 April 2025
Kept informed and very organised
25 April 2025
The staff are knowledgeable and friendly
23 April 2025
Really helpful and friendly staff. i waited while my car was being serviced and it was a comfortable and pleasant environment
21 April 2025
The temporary set up is good , they continue to provide good facilities while you wait .
21 April 2025
Easy to deal with. Kept informed throughout the day. Tayla and Gary were helpful in investigating, identifying and explaining the problem.
21 April 2025
Very satisfied but will go for a morning or afternoon time slot next time
21 April 2025
Everything explained clearly.
21 April 2025
Professional and prompt service
20 April 2025
Friendly efficient service.
19 April 2025
I had an MOT service, after which ai noticed a noise from what sounded like the wheel area. Took it nick to the service immediately and explained the situation; after a shoet wait a technician showed me what had happened - a small stone in one of the
19 April 2025
Kept me informed on progress and completed the work as advised, the walk round video allows me insight to future work required and allow for planning ahead of time.
19 April 2025
Really good experience like always
18 April 2025
Reliablity
18 April 2025
Although I did not get the full experience of services such as car cleaning due to the new building being constructed, everything else has been great and I am looking forward to the opening of the building.
17 April 2025
Swift check in - pleasant staff and able to do some work whilst there
17 April 2025
Satisfied to a degree. Problem isn't resolved but I was well aware that it could require further work.
17 April 2025
Wollaston and their staff were exemplary - kept me well informed on progress and pushed to ensure a resolution - I have no issue recommending them at all (the quality of the cars manufacture is the real issue)
16 April 2025
Having worked in dealerships for the last 15 years. This was by far one of the best experiences have seen. Thank you to Chris and Chloe for their help
16 April 2025
Customer service was perfect!
16 April 2025
Work done quickly and efficiently
15 April 2025
Despite being in temporary accommodation due to re-furbishment the customer service remained exemplary.
14 April 2025
The car was serviced as expected no fuss. Always on the ball, which is what I expect. Quick and easy.
13 April 2025
Very positive how price for repair is still high
13 April 2025
The service team were required to carry out a factory recall. They also replaced my brakes, bonnet struts and topped up the add blue. Unfortunately, add-blue was spilt all down the side of my car, and my vehicle came out of the dealership dirtier.
12 April 2025
Easy to talk too and friendly staff very efficient.
12 April 2025
The whole procedure was prompt, professional, and polite
12 April 2025
For all the reasons given above irrespective of the temporary premises - there wasn't a reduction in cost but there was a reduction in standard and expectation
11 April 2025
My key appears to have been re-programmed as part of the recall and I now have to press it twice to open the passenger door. Would appreciate a resolution.
11 April 2025
Super friendly and informative
10 April 2025
The quote for the work was more than the car was worth which I thought was expensive.
10 April 2025
It would have been 5 stars but the car was not washed after the service or fixing the tyre. This is standard with my usual garage (sytner Leicester).
09 April 2025
As above
08 April 2025
Fantastic friendly team.
08 April 2025
As above
08 April 2025
Even though they are operating from temporary premises , the whole operation seems to run smoothly and efficiently . All the people I dealt with were friendly and helpful .
07 April 2025
Nobody told me ahead of my appointment that the dealer's location had moved - I had to pull over and call to get directions. Nobody mentioned the service wash wasn't available - car was returned to me covered in greasy finger marks from the workshop.
07 April 2025
Very satisfied
06 April 2025
Communication and service was very good. Unfortunately when my car was delivered back to me, driver's seat was covered with crumbles an sugar. It was clean before it was collected in the morning.
06 April 2025
I am a repeat client there. I find that the attitude is often offhand and somewhat arrogant - as if they are doing me a favour by allowing me to spend my time and money there. Not positive or welcoming.
06 April 2025
Tyre pressure indicator showing all tyres were flat (they weren't) and engine systems warning light stayed on. Surely a pre handover check should have spotted this?
06 April 2025
The self service check in made it easy to drop my car off and cut the queue.
05 April 2025
Staff very professional
05 April 2025
Wollaston BMW were very efficient and priced well compared with other BMW service providers. Whilst Wollaston are undergoing a refurbishment of their main building, it would have been nice to have seen the service wash of the car still being upheld o
05 April 2025
Service completed early
04 April 2025
Looked after from the moment I entered the door
04 April 2025
Chris made the experience a pleasant one. Always keeping me informed.
04 April 2025
Everything was explained to me and the higher Car and everything is ready and waiting no problems at all
04 April 2025
Helpful, professional service from start to finish.
03 April 2025
Found the problem and solved it quickly
03 April 2025
Good service
02 April 2025
Customer service felling valued and my car needs and I put first
02 April 2025
I was kept up to date in a timely manner.
01 April 2025
Quick and simple
01 April 2025
Buying and servicing have been efficient. It would have been nice to have a courtesy car for my last visit because of the faulty sensor but it was not possible. Facilities in the garage for those who have to stay are ok.
01 April 2025
Everything was good.
01 April 2025
Excellent communication and advice given in relation to the work carried out.
01 April 2025
Olivia was very helpful
01 April 2025
Unfortunately you can't valet the car.
01 April 2025
Top service and communication
01 April 2025
They were very efficient - on time and to estimate
31 March 2025
i keep asking why my brakes are making such a noise and apparently it's an "M sport thing". i have had 10 different M sports and the brakes have never made this sound... i feel like im being fobbed off
31 March 2025
Wollaston Motors are very well organised, and dealt with my requirements (MOT) efficiently and professionally. Chris was friendly, and professional during my visit.
31 March 2025
I got to deal with Tayla. She was very friendly and offered great customer service, calling to confirm appointments, checking if everything went as planned and calling me to give updates. Even the gentleman that came to pick up my car was great.
30 March 2025
Very clean and tidy place.
30 March 2025
The service rep (Keely i believe) was friendly and helpful.
29 March 2025
Dealt with me effectively and waiting time was minimal. Accommodating when circumstances meant I had difficulty meeting courtesy car return deadline.
29 March 2025
Polite as always no hidden fees
29 March 2025
I let my care for 3 days, it was repaired but returned dirty without even a complimentary wash. Not sure if they has stopped doing complimentary cleaning anymore.
29 March 2025
Very good, accommodating service advisors and day prior courtesy call to remind of booking is a nice touch (I'm a bit hopeless at remembering appointments)
28 March 2025
I am completely dissatisfied, yet your computer insists it receives at least one star.
28 March 2025
Completed on time. All jobs done to a great standard.
27 March 2025
Impeccable service from service team member Tayla Lawrie
27 March 2025
Check in and check out quick, friendly and with clear information given.
27 March 2025
everything is easy
27 March 2025
The fact you get a video from mechanic who's dealing with your car showing underside of vehicle and condition of tyres etc is good too.
27 March 2025
Great customer service
27 March 2025
As above really.
26 March 2025
I took the car in for a service. There was a thorough inspection, recommendations and tailored service based on the recomendations.
26 March 2025
The service was completed in my preferred time and there was no hanging around unnecessarily.
26 March 2025
All credit to Keeley Jowers - give her a promotion! Actually restored my faith in BMW. Can't underestimate that I actually felt like a customer which has not been my experience.
25 March 2025
The standard of the work carried out, on time and within the estiamte
25 March 2025
As stated before good quality service on my car and staff members conduct themselves very professionally
25 March 2025
The service provided was great, but we weren't told what was happened until we followed up. However it was sorted quickly and efficiently
25 March 2025
Forgotten about in reception, no quote offered for the repair, poor communication with members of staff.
24 March 2025
Took car in straight away to try and help
24 March 2025
Clearly explained all the details of the work carried out
24 March 2025
Good quick service.
24 March 2025
All good
24 March 2025
Friendly and helpful team.
24 March 2025
No Issues, Work completed on time, Good Price
08 June 2025
Good performance by the salesman concerned, slightly let down by the education session on the new electronic systems and dashboard.